Reynolds Water Conditioning

  According to a study conducted by J.D. Power, customer satisfaction with water services remained steady through the pandemic despite skyrocketing usage. The U.S. Water Utility Residential Customer Satisfaction Study is now in its sixth year and rates contentment among suburban consumers of 90 water utilities that supply water to no less than 400,000 customers. The survey was conducted in four waves between June 2020 and March 2021. Major regional service interruptions, increased water consumption, and elevated utility bills have resulted in no change in customer satisfaction, according to the J.D. Power 2021 U.S. Water Utility Residential Customer Satisfaction Survey. Usage has increased roughly six percent nationwide, and customer satisfaction is at a high 737 out of 1,000 points. Andrew Heath, senior director of utilities intelligence at J.D. Power said, “Between the massive weather event in Texas and the overall heightened sense of anxiety among consumers who have been sp...

  A $35-billion measure to purify the United States’ water systems passed overwhelmingly in the Senate. The 89-to-2 vote is evidence that lawmakers in both parties support infrastructure initiatives. Now that the bill has passed in the senate, it will go to the House of Representatives. “We’re trying to work in a bipartisan way whenever we can – and this bill is a classic example,” said Senate majority leader Chuck Schumer of New York. “It doesn’t mean that we’ll be able to do the whole thing bipartisan, but we’ll do as much as we can.” The newly approved legislation would authorize funding to repair and support the water supply throughout the United States. Those that have long been neglected, such as people who reside in rural and tribal communities, also suffer from poor sanitation and unclean drinking water. Lead pipes would be removed from schools, and infrastructure would be updated to be more resilient to the impacts of severe weather and global warming. “I don’t want ...